Jackie Long has 25 years of quality assurance, customer care and operations experience in OSS broadband, telephony and convergent billing. Jackie joined InfoMatrix in 1996 bringing her considerable perspective to bear in supporting our clients.
Prior to that, she held a variety of positions at CableData (DST Innovis) in development, quality assurance, operations and customer care, rising to Vice President, Worldwide Support. In that capacity, she led the support of data centers around the world running broadband and broadband/telephony applications.
Jackie is widely regarded as a leading expert in billing rate structure and management. She is a veteran of hundreds of data migrations within large-scale enterprise systems. Jackie is the InfoMatrix subject matter expert on software testing and quality assurance.